Our customer support team is available 24/7, so you can reach us any time for shipping updates, fulfilment questions, or delivery support.
FAQs
Everything You Need to Know, All in One Place
General
Payment methods depend on the service and account setup. We support secure invoicing and agreed commercial payment terms for business customers, and can confirm the right setup for your operation during onboarding.
HR Logix delivers end-to-end logistics solutions across warehousing, order fulfilment, first-mile, middle-mile, and last-mile delivery, supported by real-time visibility and workflow automation.
We support a broad mix of industries including retail, e-commerce, healthcare, construction, agriculture, manufacturing, and temperature-controlled or dangerous-goods operations.
End-To-End Logistics
Yes. HR Logix supports the full journey, including first-mile pickups, middle-mile transfers, warehousing handoff, and final delivery, so every stage stays connected through one operating model.
Yes. We can help manage restricted freight programs, including temperature-sensitive stock and dangerous goods, provided the shipment meets the relevant compliance, packaging, and handling requirements.
Yes. We support interstate delivery and freight movement across major metro and regional corridors throughout Australia.
Carriers gain access to consistent freight opportunities, digital route and compliance tools, fast-pay options, and a streamlined onboarding process. Once verified, they can start receiving loads through the HR Logix network.
Yes. HR Logix is built to support NHVR and Chain of Responsibility requirements, helping operators maintain safer, more compliant transport workflows.
3PL Warehousing
We provide inbound receiving, putaway, storage, inventory control, pick and pack, dispatch support, and connected reporting for outbound fulfilment operations.
Our warehouse network is positioned for efficient access to major freight corridors and airport connectivity, helping reduce transfer friction between inbound and outbound transport stages.
Yes. We support temperature-sensitive inventory programs where operational requirements, handling controls, and storage conditions have been scoped correctly.
Yes. We can accommodate a range of oversized, specialised, and operationally complex inventory profiles with the right storage plan and handling workflow.
Yes. We build tailored warehousing and fulfilment workflows around your inventory profile, order cadence, handling constraints, and delivery targets.
HR Logix warehousing is supported by live inventory visibility, digital order processing, scanning workflows, proof records, and operational dashboards that reduce manual handling and improve accuracy.
Order Fulfilment
We integrate with major marketplaces and commerce platforms including Shopify, Amazon, eBay, and other connected sales channels to keep orders flowing into fulfilment automatically.
No. HR Logix supports businesses at different growth stages, from lower-volume fulfilment programs through to larger multi-channel operations.
We fulfil a wide range of retail, FMCG, healthcare, and general merchandise products, with the handling model tailored to the product profile and service level required.
Yes. We can support kitting, bundling, custom packaging, and other value-added fulfilment processes where your workflow requires them.
We help plan inbound inventory intake, booking windows, receiving requirements, and stock setup so your goods can move cleanly into storage and fulfilment.
Delivery & Shipping
Shipping time depends on your selected delivery service, destination, and order timing. We support scheduled, express, and standard delivery flows depending on the network and service area.
Your tracking reference is typically shared in the order confirmation or shipping confirmation message once the parcel has been processed for dispatch.
HR Logix supports live order tracking, so you can monitor delivery progress through key milestones instead of relying on manual updates.
You can schedule your delivery at checkout by choosing the date and time window that suits you, where that service is available.
Exchange and return handling depends on the merchant's policy, but HR Logix can support reverse-logistics workflows where they form part of the service model.
If the shipment has not yet moved into the final delivery stage, delivery date or time changes may still be available. Availability depends on the specific order status and service rules.
If no one is available at the delivery address, the next step depends on the service selected and the delivery instructions attached to the order. Reattempts or safe-drop rules may apply.
If a parcel arrives damaged or does not arrive as expected, contact the merchant or support team as soon as possible so the shipment can be investigated and the next resolution step can be arranged.
Yes. HR Logix supports both same-day delivery in selected areas and express services where the network and order profile allow it.